Smart Technology
VOIP
Cost
The initial setup and ongoing costs are generally less for operating a VoIP system than a more traditional phone system. As VoIP works off your internet connection, there is no need for a traditional phone line. This means that you only need to deal with one account, one bill, for both internet and phone.
Calls from PC to PC over the internet are free. Calls from PC to landline usually have a cost attached but the rates are significantly less than with a traditional phone line.
Accessibility
A VoIP phone system is distinctly different from a traditional phone system. Distance or location makes no difference to a VoIP system, whether you are calling your head office on the other side of the country or making a call to the other side of the world. As long as you both have an internet connection, communication is possible.
All that is necessary is that you sign into your broadband account. If you are frequently on the road, or away from the office but wish to remain connected, you can do so at minimal cost. VoIP is much more convenient than a traditional phone line.
Flexibility
Unlike a PBX (Private Box Exchange) a VoIP network has a great deal of flexibility. With a private, internal phone network, you are limited to how many phones can be added to the system by the number of lines available within the system. With a VoIP network, you are limited only by bandwidth, so thousands of connections can conceivably be made.
Voice Quality
If you have a reliable internet connection with good bandwidth, you should experience voice quality that is the equal of, if not better than, a traditional phone connection. If you are in a rural area without a strong connection, your qualities will suffer. See “Latency” below.
Extra /Less Expensive Features
Traditional phone services have a selection of extra features for which you usually pay more. VoIP is different. It comes with a wide selection of extra features like call forwarding, call waiting, voicemail, caller ID, three-way calling and more. You can also send data like documents and pictures while you are engaging in conversation.
VoIP also has the advantage of allowing you, your staff, and your clients to hold video conversations, access and exchange data files, and more, while the conversation is ongoing. This allows for more integrated and flexible meetings that can seamlessly include people from multiple office locations throughout the world.
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